Because Zomitel only purchases devices from customers and doesn't sell products through this Platform, there's nothing for you to "return" to us in the traditional sense. Instead, this policy explains the situations in which your device is returned to you rather than purchased.
Your device will be handed back to you, with nothing collected and no charge, if:
If your device is returned, it will be handed back in the same condition it was collected in. Our inspection process does not involve opening the device or performing any invasive checks.
The certified data-wipe process described in our E-waste Policy only happens after a purchase is finalised. If your device is returned to you instead, no data wipe is performed, and your device and its data remain exactly as they were.
In almost all cases, a device return happens immediately at the point of doorstep inspection — there's no waiting period, since the device never leaves your possession unless a sale is confirmed.
If anything here is unclear, our support team is happy to explain it in plain language — contact us any time.