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Contact & support

Questions about a price, an order, or anything else — reach us however's easiest for you.

Send us a message

Please fill in your name, email, a topic, and a message.

Call us

1800-123-456
Mon–Sat, 9 AM – 8 PM

Email us

help@zomitel.com
We reply within 24 hours

Chat with us

Live chat is available in the Zomitel app, daily 9 AM – 9 PM

Registered office

Zomitel Technologies Pvt. Ltd.
WeWork Prestige Central, MG Road
Bengaluru, Karnataka 560001

Quick answers

Support FAQs.

Looking for pricing or process questions instead? See our How It Works FAQs.

Go to Track Order, look up your Order ID, and use the "Need help with this order?" option to request a reschedule or cancellation. You can also call or email support directly.

Wait for the resend timer to finish, then tap "Resend OTP." If it still doesn't arrive after two attempts, double-check the number you entered, or contact support and we'll verify you manually.

Partners occasionally run a little behind on busy days. Check your order status on the Track Order page first — if there's no update within 30 minutes of your slot ending, contact support with your Order ID and we'll follow up immediately.

A digital receipt is generated automatically once your device is collected and payment is processed. It's emailed to the address on your order — email support with your Order ID if you need it resent.

Yes, as long as your device hasn't been collected yet. Contact support with your Order ID and preferred payment method, and we'll update it before pickup.

Email us at help@zomitel.com with your Order ID and a short description — payout issues are prioritised and typically resolved within one business day.

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